The procedure varies depending on your mobile.

On iPhone

(Before iOS 13)

1. Click on the "Download contact" button, your iPhone will bring up a Vcard file which it will prompt you to open by clicking on "open in contacts ".
2. Your contact's Vcard then appears on the screen and all you have to do is save the new contact in your phonebook by clicking on "Save " in the top right-hand corner.

(From iOS 13)

1. Click on the "Download contact" button, or on the button (https://storage.crisp.chat/users/helpdesk/website/79b45622483fc800/img47006a0c7d53-1_11irrkb.jpeg) at the bottom left of the digital business card, your iPhone will then create a Vcard with the information contained in the card.

2. Two options:

• On your contact's Vcard, keep your finger pressed down on the photo or image with your contact's initials, then click on "+ New Contact" then "OK" in the top right-hand corner.
• Scroll down to the bottom of the card and click on the "New contact" button, then "OK" in the top right-hand corner.

Tutorial on how to save a Vcard on iPhone

On Android :

1. Click on the "Download contact " button or on the button (https://storage.crisp.chat/users/helpdesk/website/79b45622483fc800/img47006a0c7d53-1_1fxsqud.jpeg) at the bottom left of the digital business card.
2. Once downloaded, find the downloaded Vcard file with the .vcf extension in the smartphone's notification bar.
3. Click on the Vcard file (.vcf) to open it, then save the contact in your phonebook.

**Your phone book may contain several accounts (Gmail / Hotmail / Outlook ...). You will need to select the one in which you want to save the contact.