Shortcut problems can have several causes. This guide will help you identify and solve the most common problems.

Initial diagnosis

Before starting troubleshooting, check :

• Internet connection:** Test with other applications
• Storage space:** Make sure you have enough free space.
• Android version:** Minimum Android 5.0 recommended

Solutions by problem

The shortcut does not open

1. Delete the existing shortcut (press and hold > Delete)
2. Restart your device
3. Recreate the shortcut from the browser
4. Test immediately after creation

Blank page or loading error

1. Open the browser as usual
2. Go to Settings > Privacy > Clear data
3. Select "Cached images and files".
4. Recreate the shortcut

The shortcut disappears

If the shortcut disappears regularly :

• Check your battery optimisation settings
• Deactivate optimisation for Chrome/Samsung Internet
• Add the browser to the protected applications

Advanced solutions

Browser reset

Warning: This action will delete your saved favourites and passwords.

1. Go to Settings > Applications
2. Find Chrome or Samsung Internet
3. Tap "Storage" then "Clear Data".
4. Restart the application and recreate the shortcut

Alternatives if the problem persists

• Firefox:** Use Firefox, which also supports shortcuts.
• Bookmark:** Create a bookmark on the home screen
• Third-party launcher:** Use Nova Launcher or Action Launcher

Tip: Once the shortcut is working, test it regularly to detect any problems.