If you are unable to connect to your account :

Please start the procedure to receive your login and password by email by following this link: https://app.card.pm/forgot-password IMPORTANT: You must use the email used in your account.

You no longer have access to your email address? Please contact our support team by sending an email to support@card.pm with details of your request.

This is just one of the many compromises that allow CARD.PM to claim to be universal.

There's a difference in appreciation between the worlds of Unix (Android, iOS, OSX) and Microsoft which means that, to this day, vCards generated from your mobiles will give an unsightly "À£" when opened on a PC if they contain accents.

We have chosen to remove accents from all cards until this situation is resolved, in order to guarantee clear legibility; and we are actively campaigning - among many companies - for a clear standard on this point.

Of course, we store your details in the correct format, and will convert all vCards as soon as the expected change in standard is fully implemented.

This is an Apple security feature which is beyond our control, which is not a bug in our service either, and which breaks the link (the URL) on the card for security reasons if you have never exchanged text messages with someone. This protection is designed to prevent fraudulent urls.

The only known solution to date is to send a message back to the sender of the text message.

That's why we've configured the default sms message as follows:

Hello, here is the interactive business card for xxxxxxxx - COMPANY (if the link does not open, please reply to this SMS) https://card.pm/xxxxxxx

In fact, if your contact sends you an SMS back (e.g. "thank you"), this will activate the card link.

Opengraph is an enhancement designed to be visible on compatible terminals.

Each map link corresponds to an OpenGraph tag under a standard that we respect, but each tool has its own policy concerning it. Some SMS software asks you to validate an option, while others only display it on Wifi, and ask you to click to load the image on the mobile network (to reduce data consumption).

Others only display them when your contact is already in the phone, to combat spam.

Finally, some phones or versions of phone OS are simply not compatible with OpenGraph and therefore do not display the tag or thumbnail in the SMS.

What is OpenGraph : OpenGraph was launched by Facebook in 2010 but is now owned by the Open Web Foundation. The aim was to allow easier integration between Facebook and other sites by displaying rich graph objects with the same functionality as Facebook objects. This allowed a degree of control over the information that was shared.

The platforms of the main social networks now offer this tag, although Twitter has developed its own for Twitter Cards (but still accepts the Open Graph if necessary). The information is sent via OpenGraph meta tags in the code section of your site.

Although we make every effort not to appear on our customers' cards (which is already the case) and to offer a white-label service, traces of the name of our service remain because we host all our customers' cards.

In fact, we appear in the map's URL (link), which is no more and no less than a web page (WebApp), as well as in the thumbnail generated by certain phones compatible with the Open Graph protocol.

Definition of the Open Graph protocol :

The Open Graph protocol is a set of tags that allows a webmaster to give the main social networks (Facebook, Google +, Twitter, Linked in...) precise information about its pages. This information will enable the social networks to better display a link on one of these pages that has been placed by their users.

The Open Graph protocol was originally created by Facebook and is now managed by the Open Web Foundation.

You may find that a contact with an old iPhone is unable to save your vcard (.vcf) to their iPhone before iOS 13.

This means that when they start downloading your card, their iPhone will not offer to open the card in their contacts after they have clicked on "Save", but in "Files", for example.

The iPhone should suggest opening the Vcard in "Contacts".

If your contact is experiencing this problem it's simply because they have deleted the "Contacts" application from their iPhone and will have to download it again.

To do this, they need to go to their App Store and search for the 'Contacts' application (direct link here from the iPhone), download it and open it.

All that's left is to try downloading the Vcard again.

Two scenarios:

1 / If the iPhone still suggests Open in "Files", go to "Options" then look for "Copy to Contacts", the Vcard will open and all you have to do is click on "Save".

2 / If the iPhone directly suggests Open in "Contacts" then click on it and once the Vcard is open click on "Save".

You can check in the phone book to see if you can find the contact's Vcard by searching for it by name or company name.

If you receive the link to your map from the Gmail application on an iPhone, clicking on the link to open the map will open a lightweight Safari that will not offer you the option of creating a shortcut on your iPhone desktop.

You then need to 'copy' the link received in your Gmail application by pressing and holding on the link, then open the Safari application and 'paste' the link to your card in the Safari address bar.

Finally, you need to follow the standard procedure for creating a shortcut from an iPhone, which you can find in our helpdesk.